As chief technology officer and member of the management board banking at ING Bank, Daniele Tonella is responsible for the bank's entire IT landscape, with its nearly twenty thousand employees. His mandate covers everything within the organization ‘that contains a chip or line of code’, as he puts it. Tonella discusses his concerns about knowledge development and how technology and organizational development are becoming increasingly intertwined. ‘ING's digital transformation is more a challenge in terms of organization, culture, and governance than a technology issue.’

Royal FloraHolland, the world's largest floriculture marketplace, is undergoing a radical digital transformation. It is a complex process with enormous implications for an entire sector. At the helm is CIO André van der Linden. How do you successfully lead a traditional cooperative, built on physical hubs and personal relationships, into the digital age? ‘From the very beginning, the most frequently asked question was: is my data safe with you?’

KPN is Management Scope's new knowledge partner in the areas of cybersecurity, digital resilience and chain digitization. Executive director Chantal Vergouw is responsible for the business market. She is optimistic but also realistic about the digital future of business. ‘Research shows that a quarter of medium and large Dutch organizations are still poorly prepared for serious cyber threats. Through innovation and collaboration, we can continue to make progress.’

Cybersecurity directly affects the strategy, reputation, and future-proofing of organizations. In fact, digital resilience is increasingly becoming a differentiator in the market. Fortunately, most organizations recognize this themselves, writes Nadeem de Vree of KPN. At the same time, leaders often struggle with translating technical complexity into executive decision-making. These three steps can help organizations increase their digital resilience.