Strategy
Strategy sounds like a relatively simple concept: these are our goals, and this is how we’re going to achieve them. But that also makes the concept incredibly broad; it encompasses the very raison d’être of the organization. Strategy involves leadership, innovation, implementation, and transformation—everything the company needs to achieve its goals and elevate itself to the next level.
A good strategy almost always involves innovation. When implementing a modern strategy, there is a great deal of innovation required along the journey of executing the strategy to actually achieve the strategy’s goal (for example: doubling revenue or global dominance). It all sounds abstract, and it is, so let’s make it concrete. Just think of an internet platform like Facebook. If this company were to adopt a new strategy, you know that this would lead to dozens, if not hundreds, of adjustments and innovations for the platform and the website. Innovations are then the solutions that haven’t been thought of yet. How different, by the way, innovation used to be. Back then, you came up with a product or a service, and you also immediately figured out how that product or service would come about. From A to Z, it was a well-thought-out process.These days, it’s all about trial and error. Does that apply to strategies as well? In any case, when it comes to (new) business development—often the most adventurous aspect of a strategy—failure has become acceptable. That is, if failure means you can use that setback as a springboard to move forward. Because when it comes to strategies, the times are unforgiving. Organizations that lack a sound strategy and corresponding plan risk being quickly overtaken by competitors, old or new. There must be room for experimentation in this era, which is socially brimming with innovation. But time is always limited—especially since competitors are also feverishly trying to innovate. The goal these days is almost always to achieve a digital transformation or a digital transition.
Disruptive innovation
Due to the rise of digitalization, strategies sometimes evolve into concepts so radically different that they have the potential to disrupt entire sectors. This is called disruption, serving as the starting point for changing value chains. Disruptive innovations are increasingly forcing companies to increase and then maintain their agility. Agile organizations respond more easily and quickly to trends and developments in the market. It is clear that digitalization is almost always at the core of a new strategy. Whether it involves the use of GenAI or cloud computing, which has given remote work a massive boost since COVID-19 and changed offices and HR processes forever.
Mission and vision
Moreover, consumers increasingly expect companies and other organizations to have a compelling narrative: one that addresses the environment, climate, international stakeholders, and their own employees. Focusing on social impact is the overarching theme, as Management Scope has also identified it as a key theme alongside diversity. Impact often boils down to sustainability, but socially acceptable policies—the so-called “S” in ESG (environmental, social, and governance)—are becoming an increasingly important focus for organizations.
Wouter van Benten (DHL): ‘I am a tech optimist’
How can organizations survive in the digital age? This question is explored in depth in a series of articles in Management Scope by Hilde van der Baan and Gijs Linse of A&O Shearman. This time, they interview Wouter van Benten, CEO of DHL eCommerce, about his digital journey, about speed – ‘we were moving so fast that we had to fight quite a few battles with head office to get our way and keep going’ – about choices that differed from those of the competition, and about what will be needed for the next ten years.
Read moreSince May 1, 2026, Jan Willem van Hoogstraten has been leading the Nuclear Energy Organization Netherlands (NEO NL), the state-owned company tasked with preparing, building, and operating two new large-scale nuclear power plants. He will most likely not see the completion of the project during his term. That does not bother him. ‘My strength lies in this development phase: laying the foundations, obtaining the licenses, and selecting the suppliers.’
What must companies, organizations, and the government do to survive in the digital age? Hilde van der Baan and Gijs Linse of A&O Shearman explore this question in a series of articles in Management Scope. This time, they speak with Janine Vos, CHRO and board member of Rabobank, about the enormous impact of the digital age for HR and the workforce. ‘There is a clear distinction between AI readiness and human readiness.’
CEO NEO NL: ‘Nuclear power plants are long-term projects’
Since May 1, 2026, Jan Willem van Hoogstraten has been leading the Nuclear Energy Organization Netherlands (NEO NL), the state-owned company tasked with preparing, building, and operating two new large-scale nuclear power plants. He will most likely not see the completion of the project during his term. That does not bother him. ‘My strength lies in this development phase: laying the foundations, obtaining the licenses, and selecting the suppliers.’
Janine Vos (Rabobank): ‘We need to recalibrate work’
What must companies, organizations, and the government do to survive in the digital age? Hilde van der Baan and Gijs Linse of A&O Shearman explore this question in a series of articles in Management Scope. This time, they speak with Janine Vos, CHRO and board member of Rabobank, about the enormous impact of the digital age for HR and the workforce. ‘There is a clear distinction between AI readiness and human readiness.’
If you want to innovate and take the lead, you will need to listen to what other sectors are saying. That is the most important lesson Ralph Hamers learned during his time as CEO of ING and UBS. And if you want to transform your organization? You, as CEO, need to take the lead yourself. ‘Only the CEO can connect strategy, brand and reputation, and culture and behavior. You cannot delegate that.’
Organizations invest a great deal of money, time, and effort into AI development, often with sky-high expectations. In practice, however, Dutch companies are still deriving limited real benefit from their investments, according to Lotte Hart and Nena Roes of the management consulting firm SeederdeBoer. The cause is not the technology itself, but a combination of organizational and human factors.
Complex societal challenges call for innovation organized from the demand side. This requires cross-pollination between relevant parties. AWTI chair and professor Mirjam van Praag advocates for close collaboration within strong ecosystems centered on specific domains. ‘Innovation arises primarily where science, entrepreneurs, government, and capital converge.’
Ralph Hamers: ‘A CEO should never delegate strategy’
If you want to innovate and take the lead, you will need to listen to what other sectors are saying. That is the most important lesson Ralph Hamers learned during his time as CEO of ING and UBS. And if you want to transform your organization? You, as CEO, need to take the lead yourself. ‘Only the CEO can connect strategy, brand and reputation, and culture and behavior. You cannot delegate that.’
Why AI projects fail
Organizations invest a great deal of money, time, and effort into AI development, often with sky-high expectations. In practice, however, Dutch companies are still deriving limited real benefit from their investments, according to Lotte Hart and Nena Roes of the management consulting firm SeederdeBoer. The cause is not the technology itself, but a combination of organizational and human factors.
Mirjam van Praag: ‘Innovation requires a systemic approach’
Complex societal challenges call for innovation organized from the demand side. This requires cross-pollination between relevant parties. AWTI chair and professor Mirjam van Praag advocates for close collaboration within strong ecosystems centered on specific domains. ‘Innovation arises primarily where science, entrepreneurs, government, and capital converge.’
Daniele Tonella (ING): ‘Innovation is also about behavior and governance’
As chief technology officer and member of the management board banking at ING Bank, Daniele Tonella is responsible for the bank's entire IT landscape, with its nearly twenty thousand employees. His mandate covers everything within the organization ‘that contains a chip or line of code’, as he puts it. Tonella discusses his concerns about knowledge development and how technology and organizational development are becoming increasingly intertwined. ‘ING's digital transformation is more a challenge in terms of organization, culture, and governance than a technology issue.’
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Farewell Interview Martin van den Brink and Peter Wennink: ‘ASML Remains a Very Dutch Company’
The legendary leaders of semiconductor equipment manufacturer ASML, are retiring. A very good reason to engage in an exclusive conversation with the co-presidents Martin van den Brink and Peter Wennink on everything that contributed to their evolution into a global player.
Carsten Bittner (ABN Amro): ‘Do As The Dutch Do’
The German CI&TO (Chief Information and Technology officer) of ABN AMRO needs to take cognizance of the differences between the Dutch and German cultures. His observation is that these are not that significant. ‘Nuances do exist, of course, and, as a director, it is important to take heed of these.’
Lotte Hart (SeederDeBoer): ‘The human side is crucial’
How Wennink's vision can become a workable strategy
‘Organizations need to significantly increase their focus on flexibility’
Critical infrastructure: ‘A little more of that can-do mentality, and it will be possible’
Leadership in the digital age
Invest in a people-centric digital work environment
Maarten Camps (UWV): ‘A different mindset is needed’
Royal FloraHolland, the world's largest floriculture marketplace, is undergoing a radical digital transformation. It is a complex process with enormous implications for an entire sector. At the helm is CIO André van der Linden. How do you successfully lead a traditional cooperative, built on physical hubs and personal relationships, into the digital age? ‘From the very beginning, the most frequently asked question was: is my data safe with you?’
Despite rising commodity prices, food company Nestlé continues to focus on sustainability. CEO Michel Mersch, responsible for the Benelux region, explains why. ‘If everyone in the supply chain can earn their money fairly, it leads to less volatility in the long run.’
André van der Linden: ‘Make cybersecurity as self-evident as fire safety’
Royal FloraHolland, the world's largest floriculture marketplace, is undergoing a radical digital transformation. It is a complex process with enormous implications for an entire sector. At the helm is CIO André van der Linden. How do you successfully lead a traditional cooperative, built on physical hubs and personal relationships, into the digital age? ‘From the very beginning, the most frequently asked question was: is my data safe with you?’
Michel Mersch (Nestlé): ‘Sustainable investments more than pay for themselves’
Despite rising commodity prices, food company Nestlé continues to focus on sustainability. CEO Michel Mersch, responsible for the Benelux region, explains why. ‘If everyone in the supply chain can earn their money fairly, it leads to less volatility in the long run.’